Cycleworks in Guildford, England Closed now

Reviews about Cycleworks

• ★ ☆ ☆ ☆ ☆

  2017-07-17, by João Marques
  This review is specific for [BROMPTON] My experience with my Brompton's maintenance was very disappointing: - A non-original brake cable used and “cut to size”. The cable is clearly too long (see pictures in comments). They must have noticed something was wrong, because cable ties were put along the rear cables joining gear and brake cables (no ties should be needed…) - The brake cable is constantly being hit by the seat pole during the fold when I lower it down (see video in comments). I noticed while in store, but my comment was not given much attention and quickly dismissed as being kind of alright. After 1 day of having a compromised fold, I decided to inspect the issue, and easily found that the brake cable had been guided the wrong way on the frame (see photo in comments). - A new seat pole sleeve was fitted on the bike. When the bike was given to me, the pole was full of glue, and I commented straight away: it was sticking during the fold and all ugly full of glue. It was as easy as a wipe down with alcohol to make it look proper, but no one did it. - The bike was handed to me without lubrication on the bike fasteners, and it was totally noticeable for anyone who would know Bromptons, and who would try to fold/unfold it. I noticed the moment I tried. After I asked, it was done on the spot, but still, should've been done before. From the reviews online, I think they must be very good with full sized bikes. But when it comes to Bromptons, or at least with mine, it’s a totally different matter. Most of the issues I found are mostly related with very specific Brompton things: compromised fold, cable guided wrong way, seat pole not up to scratch… So, unfortunately, if your bike is a Brompton, this is not a shop I would recommend or use again myself.